Refund policy

SS Return & Exchange Policy

At SS, your satisfaction is our priority. If for any reason you're not completely happy with your purchase, we’re here to help.

🧴 Skincare Products

We accept returns and exchanges on unused and unopened skincare products within 30 days of delivery. To qualify, the item must be in its original packaging, sealed, and in resellable condition.

🏋🏾♀️ Waist Belts

Returns are accepted for waist belts within 30 days of delivery. The belt must be in its original condition—unworn, unwashed, and free of any signs of wear or tear. Items that do not meet these criteria may be rejected for return.

📦 How to Start a Return

To initiate a return or exchange, please contact our support team at [Your Support Email] with your order number and reason for return. Once approved, you will receive instructions on how to ship the item back to us.. 

To start a return, you can contact us at . and return address will be sent to you

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at boafo119@gmail.com.